Refund policy


1. RETURN POLICY

At MONROE SISTERS, we accept returns within 30 days of receiving your order, provided that the conditions outlined below are met.

CONDITIONS FOR ACCEPTING A RETURN:

  • The product must be unused, unworn, and in its original condition, including all original packaging, tags, and accessories.
  • Items that have been damaged due to improper use, incorrect handling, or normal wear and tear will not be accepted for return.
  • For hygiene-related products, items must meet all applicable hygiene requirements and be returned in their original condition.
  • If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery.
  • The customer is responsible for all return shipping costs unless the product received was defective, damaged, or incorrect.
  • Returns will be inspected and processed within 7 business days after they arrive at our return facility. If the return meets all applicable conditions, the refund will be approved.

Important: We reserve the right to refuse a return if the item shows signs of use, wear, damage caused by the customer, missing components, or does not otherwise meet the conditions outlined above.

2. HOW TO START A RETURN

If your order meets the conditions outlined above, please contact us before sending your return.

Send an email to: support@monroesisters.com

Please include the following information:

  • Order number
  • Reason for the return
  • Photos of the product if it is defective, damaged, or incorrect
  • Customer's full name
  • Shipping address associated with the order

Once your return request has been reviewed, we will provide you with the correct return instructions and return address.

Do not send your package back to the address shown on the original shipping label. Returns sent without following our return instructions may not be accepted or processed.

The customer is responsible for return shipping costs unless otherwise stated by us.

3. ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. If you would like to request a cancellation or change, please contact us as soon as possible at support@monroesisters.com.

We cannot guarantee that an order can be canceled or modified once processing has begun.

Once an order has been shipped, it can no longer be canceled. After receiving the order, you may request a return in accordance with this Return Policy.

If we are unable to ship your order within the timeframe stated at the time of purchase, we will provide any cancellation, delay, or refund options required under applicable law.

4. REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Return shipping costs are not refundable unless the item received was defective, damaged, incorrect, or otherwise required by applicable law.
  • Original shipping charges, if any, are non-refundable except where required by applicable law.

Once a refund has been issued, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us at support@monroesisters.com as soon as possible so we can review the issue and provide an appropriate solution.

We may request photos or other evidence of the issue before approving a replacement, refund, or other resolution.

6. NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return for hygiene, safety, or other reasons.

Items that have been worn, used, washed, altered, damaged after delivery, or returned without their original packaging or tags may not be eligible for a refund.

If you have questions about whether a specific item is eligible for return, please contact us at support@monroesisters.com before sending it back.

7. ADDITIONAL SHIPPING AND RETURN INFORMATION

  • Our products may be shipped from international fulfillment facilities, and transit times may vary.
  • If your order has already been shipped and is in transit, it generally cannot be canceled.
  • You must wait until the order has been delivered before requesting a standard return.
  • We strongly recommend using a trackable shipping service when returning your order.
  • Please keep your return tracking information until your return has been fully processed.

8. RETURN ADDRESS

Returns may be processed through our international return facility.

The correct return address will be provided after you contact us at support@monroesisters.com and your return request has been reviewed.

Please do not return your order to the original sender address.

Return shipping costs are the responsibility of the customer unless otherwise stated by us or required by applicable law.

9. CONTACT US

If you have any questions regarding returns, refunds, or cancellations, please contact us at:

MONROE SISTERS
Email: support@monroesisters.com