Shipping policy
SHIPPING POLICY
FREE SHIPPING
We are proud to offer free shipping on all orders!
All orders are processed and shipped from our international warehouse.
During periods of high demand, such as holidays or promotional events, processing times may be slightly extended.
ORDER PROCESSING
- We process orders from Monday through Friday.
- Processing time is between 3 and 10 business days from the date of purchase.
- Orders are shipped the day after processing is completed.
- We do not ship on weekends or public holidays.
Important: Once an order has been placed, it cannot be canceled. If you need to change your shipping address, please contact us as soon as possible before your order enters the shipping stage. No changes can be made once the order has been processed.
ESTIMATED DELIVERY TIMES
After processing, the estimated shipping times based on destination are as follows:
- Italy and Europe: 5 to 10 business days
- United States: 7 to 15 business days
- Canada: 7 to 16 business days
- Central America: 10 to 25 business days
- Australia and New Zealand: 10 to 26 business days
- Rest of the world: 11 to 30 business days
In exceptional circumstances, delivery may take up to 40 business days due to customs procedures, weather conditions, or logistical situations beyond our control.
TRACKING YOUR ORDER
Once your order has been shipped, we will send you a tracking number so you can check the status of your delivery.
DELAYS OR ISSUES
Although we make every effort to meet the estimated delivery times, external factors such as customs inspections, carrier delays, severe weather, or periods of high demand may cause delays.
If you notice an unusual delay with your delivery, please do not hesitate to contact us at support@monroesisters.com. We will be happy to assist you.
THANK YOU FOR YOUR TRUST
Thank you for your patience and understanding. Our goal is to provide you with a safe, reliable, and satisfying shopping experience.